Privacy Policy

1. Introduction

1.1 We are committed to ensuring the privacy visitors to our website. This privacy policy outlines how we will treat your personal information.


2. Collecting personal information

2.1 In order to use this website properly, we may collect, store and use the following kinds of personal information:

(a) Your computers information, such as your IP address, geographical location, browser used, operating system used, length of visit, pages viewed.

(b) Information which you provide when registering with us. Such as, your name, address, email, phone number.

(d) Information which you provide when subscribing to our newsletter. Such as, your name and email.

(f) Information which relate to orders which you have placed on our website. Such as, your name, address, email, phone number, item(s) ordered.

(g) Information which you post on our website (i.e. comments, user reviews) for publication on the internet. Such as your name/username, and the content of your posts.

(h) Information which contains or is related to any communication which you send to us, or send through our website.

(i) Any other personal information which you choose to send us.

2.2 If you are disclosing to us the personal information of another person, you must have obtained prior consent. This includes both the disclosure, and processing of this information in accordance with this privacy policy.


3. Using your personal information

3.1 The personal information which you provide us through our website will be used for the purposes outlined in this privacy policy.

3.2 We may use your personal information to:

(a) process orders which you have placed through our website;

(b) contact you, relating to an order which you have placed through our website. For example, send tracking numbers.

(c) respond to customer enquiries.

(d) send newsletters with new products, special offers and discounts. These can be unsubscribed to at any time.

3.3 If you submit personal information specifically for publication on our website, we may publish this information, but only when permission has been granted.

3.4 We will not supply your personal information to third parties, with the exception of our our online services provider (see 4.6), which is required to process your online payment, and where we are permitted to do so (see 5.3).


4. Disclosing personal information

4.1 We may disclose your personal information:

(a) if we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

4.2 Except as outlined above in this policy, we will not provide your personal information to third parties.


5. Retaining personal information

5.1 When you register with our website, the details you provide will be securely stored indefinitely, until which time you choose to edit or delete these details.

5.2 Notwithstanding the provisions of Section 7, we will retain documents (including electronic documents) containing personal data:

(a) to the extent which we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).


6. Security of your personal information

6.1 We will take reasonable technical and organisational precautions to ensure that your personal information is secure, and cannot be accessed, lost, altered, or misused.

6.2 We will store all the personal information you provide on our secure password, and firewall protected servers.

6.3 All electronic financial transactions which take place on our website will be protected by encryption technology.

6.4 You are responsible for ensuring that your password which you use to access this website is kept confidential. We will never ask for your password, except when you login.


7. Amendments

7.1 We may at any time update our privacy policy.

7.2 You should check this page occasionally to ensure you are happy with any changes or amendments which are made to this policy.

7.3 If changes are made to this privacy policy, we may contact you through email. To inform you that the privacy policy has changed.


8. Your rights

8.1 If you would like to view any of your personal information which we hold, you may send us a request:

(a) please note a payment of £10 may be required.

(b) in order to supply the requested information we will require appropriate evidence as proof of identification. For example, a photocopy of your passport or driving license, in addition to a utility bill showing your current address which is dated within the past three months.

8.2 We may send you emails from time to time which may include special offers, discounts or coupons. You may inform us at any time that you would prefer not to receive these emails. You can either unsubscribe to these emails, or email to ask to be taken off the mailing list.

8.3 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, alternatively we will provide you with an opportunity to easily opt out of the use of your personal information for marketing purposes.


9. Third party websites

9.1 Our website may include hyperlinks to, and details of, third party websites.

9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.


10. Updating information

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated. You can either log into your account to update this information, or contact us through email.


11. Cookies

11.1 If our website requires cookies, a pop up will appear, which will ask for your consent of the use of cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

11.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.3 Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie will expire when the user closes their browser.

11.4 Cookies typically do not contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

11.5 Most browsers allow you to change the settings to refuse cookies. And also allow you to delete cookies which were previously stored on your browser before the changes to the browsers cookie settings were made.

11.6 Blocking all cookies will have a negative impact upon the usability of many websites.

11.7 If you block cookies, you may not be able to use all the features on our website.